Shipping Terms and Conditions:

1. Shipping Methods: We offer multiple shipping methods, including standard and express shipping. The specific shipping options available will be displayed during the checkout process.

2. Shipping Locations: We currently ship to addresses within Malaysia. Shipping fees and delivery times may vary depending on the destination.

3. Processing Time: Orders are typically processed and shipped within 1-7 business days of order placement, unless otherwise specified.

4. Shipping Fees: Shipping fees are calculated based on the shipping method chosen and the destination. These fees will be displayed during the checkout process.

5. Delivery Times: Estimated delivery times vary by shipping method and destination. We do our best to meet these estimates, but we cannot guarantee delivery dates.

6. Order Tracking: Once your order is shipped, we will contact you tracking information. You can use this information to track the status of your shipment.

7. Delivery Issues: If there are any issues with the delivery of your order, please contact our customer support team, and we will assist in resolving the problem to the best of our ability.

Cancellation Terms and Conditions:

1. Order Cancellation: You may request to cancel an order before it is shipped. To do so, please contact our customer support team as soon as possible.

2. Cancellation Fees: Depending on the stage of order processing, a cancellation fee may apply. This fee is used to cover any costs incurred in preparing your order for shipment.

3. Refunds for Canceled Orders: If your order is canceled before it is shipped, you will receive a full refund, including any cancellation fees.

Return and Refund Terms and Conditions:

At AMR Business Consultant Sdn Bhd, we are committed to providing quality products and ensuring customer satisfaction. While we do not accept returns, we do offer refunds under certain conditions. Please carefully review our policy below:

No Returns Accepted:

We do not accept returns for any reason, including but not limited to:

  • Change of Mind: We do not accept returns if you have simply changed your mind about the product or decided you no longer want it.
  • Personal Preferences: Our products are described as accurately as possible on our website. We do not accept returns based on personal preferences, including color, size, style, or design choices.
  • Used or Altered Items: Items that have been used, altered, or damaged by the customer cannot be returned.

2. Acceptance of Refunds:

While we do not accept returns, we offer refunds under the following conditions:

  • Defective or Damaged Items: If you receive a product that is defective or damaged, please contact our customer support team within 30 days of receiving the item. We will work to resolve the issue by providing a refund.
  • Incorrect Items: If you receive the wrong product or an item that you did not order, please contact our customer support team within 30 days of receiving the item. We will arrange for a refund.

3. Return Authorization Not Required for Refunds:

In the case of refunds for defective or damaged items or incorrect items, you do not need to request a return authorization. Contact our customer support team to initiate the refund process.

4. Restocking Fees:

We do not charge restocking fees for refunds issued under the conditions mentioned in section 2.

5. Refund Process:

Upon verification of the conditions outlined in section 2, we will process a refund to the original payment method used for the purchase. Refunds will be issued within a reasonable timeframe.

Please be aware that our return and refund policy may be subject to change, and the most up-to-date information can always be found on our website. We appreciate your understanding and encourage you to reach out to our customer support team if you have any questions or concerns regarding refunds or specific cases that fall outside this policy.

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